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Shipping & Returns

 

Shipping

Postage and packaging charges up to 20kgs per box:

  • UK mainland: 1 to 2 day delivery £5.99 per box. Due to the current business climate this cannot be guaranteed. Our carriers will try their best to get deliveries to you as soon as possible.
  • Northern Ireland and isle of man: Delivery £14.50 per box.
  • Republic of Ireland: Delivery £16.50 per box
  • Scottish highlands and isle of wight: Delivery £13.50 per box.
  • Channel islands: Delivery £34.99 per box.
  • Saturday and am (mainland only) delivery will be charged at double rate.
  • Orders placed before 1.00pm cannot be guaranteed to be dispatched for that day
  • Delivery. Deliveries cannot be guaranteed.

Returns

Customers wishing to return faulty or damaged goods must phone us on 01639 812222 to inform us of the problem. Errors and shortages must be notified within 48 hours of receipt of the goods.

Please check all goods immediately as returns will not be accepted for credit unless items returned within 7 working days of receipt by you. All items are to be returned at customers cost and risk.

All goods remain the property of Robert’s Direct ltd, and we retain all legal title of the goods until they have been paid for in full.

Many items in our product range are sold in pack or case quantities. This is the only multiple that the product can be sold in. By selecting to order a product, you will receive the minimum quantity and be charged accordingly. All prices quoted are exclusive of vat. Colours and product styles may vary due to stock item changes by our suppliers.

Due to the Pandemic, please be patient with Delivery times and stock availability.