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Terms & Conditions

Please find below our terms and conditions of trade. The terms and conditons of trade stated apply to all sales and by placing an order the customer is deemed to have accepted these conditions.



Methods of payment acceptable are: direct payment in our bank account, postal order, cleared cheque, or by the following credit cards: visa, master card.

Postage and packaging charges up to 30kgs per box:

  • Uk mainland: next day £5.99 per box.
  • Free delivery offer is based on orders over £200 excluding vat - uk mainland only.
  • Northern ireland and isle of man: 48-hour delivery £14.50 per box.
  • Republic of ireland: 48- hour delivery £16.50 per box
  • Scottish highlands and isle of wight: 48-hour delivery £13.50 per box.
  • Channel islands: 48/72-hour delivery £34.99 per box.
  • Saturday and am (mainland only) delivery will be charged at double rate.
  • Orders placed before 1.00pm cannot be guaranteed to be dispatched for next day
  • Delivery. Deliveries cannot be guaranteed.


Brexit issues

There are currently some delivery delays with the couriers delivering to Ireland. This is due to the customs checks at crossings and boarders. We hope that these issues will be a short term problem once the systems have bedded in place.

Returns & Product Details

Customers wishing to return faulty or damaged goods must phone us on 01639 812222 to inform us of the problem. Errors and shortages must be notified within 48 hours of receipt of the goods.

Please check all goods immediately as returns will not be accepted for credit unless items returned within 7 working days of receipt by you. All items are to be returned at customers cost and risk.

All goods remain the property of Robert’s Direct Ltd, and we retain all legal title of the goods until they have been paid for in full.

Many items in our product range are sold in pack or case quantities. This is the only multiple that the product can be sold in. By selecting to order a product, you will receive the minimum quantity and be charged accordingly. All prices quoted are exclusive of vat. Colours and product styles may vary due to stock item changes by our suppliers.